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Water System
Wastewater System
Solid Waste System
Contact Us

 

 

We welcome your questions and comments!

 

All correspondence should be addressed to:
North Texas Municipal Water District
Administration Building
505 East Brown St.
P.O. Box 2408
Wylie, Texas 75098

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Main Telephone Number:

972-442-5405

 

Hours: 8:00 a.m. - 5:00 p.m.(Mon. - Fri.)

 

The Administration Building will be closed on the following holidays during: 2014.


Click a specific department below to expand and collapse the contact information.


Administration

Executive Director and Deputy Directors Offices

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-295-6440

Accounts Payable

Electronic submission of invoices and vendor payment inquiries

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-429-0893

Engineering, Planning & Construction Management

Contact this department with questions or comments about projects in design or construction, to coordinate development plans, or to coordinate new connections.

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-295-6441

Environmental Services

Environmental Services

 

Researches, investigates and monitors for the Water and Wastewater Systems to improve operations, increase cost efficiency and fulfill regulatory requirements.

 

E-mail: Send an e-mail to the Environmental Services department


Laboratory


Provides water quality analysis of the water treated at the NTMWD water treatment plants as well as testing required by the state for the NTMWD Member Cities and Customers. This lab does not provide private services for home water testing.


E-mail: Send an e-mail to the Laboratory department 

 

Sample Receiving Fax Number: 972-295-6437

 

TCR Chain of Custody Form (Excel)

 


Industrial Pretreatment


Monitors and manages industrial businesses discharging to the Wastewater Systems.


E-mail: Send an e-mail to the Industrial Pretreatment department

 

Main Fax Number: 972-295-6436

 

Facilities Services

This department is responsible for maintenance of water distribution sites, repair of water and wastewater transmission lines, and individual customer meters. This department also coordinates contract grounds maintenance in the water system.

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-295-6444

Fleet and Equipment Maintenance

This department is responsible for fleet coordination, new vehicle and equipment purchases, disposal of surplus vehicles and equipment, fuel and lubricants.

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-295-6445

Human Resources

Employment Application Processing, Employee Benefits, and Workers Compensation Claims

 

To submit an application by e-mail for a current employment opportunity posting, please follow the instructions on the Employment Opportunities page of this Web site.

 

E-mail: Send an e-mail with applications to the HR Department

 

Fax Number: 972-429-0893

Note: This is a dedicated, secure fax line to be used only for employment applications and other correspondence for the Human Resources Department.

Information Technology

Computer, communications, and SCADA system hardware/software coordination and oversight, and troubleshooting/maintenance issues

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-295-6440

Landfill and Transfer Stations

To view information about the 121 Regional Disposal Facility (Landfill) and area solid waste facilities and other services click here.

 

121 RDF Fax Number: 972-837-4898

Line Location

This department (also part of Facilities Services) provides information regarding the location of the NTMWD's underground transmission lines.

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-295-6444

Open Records Requests

Open Records Requests are coordinated through the Records Manager. Information on how to request records can be found on our website at this link: http://www.ntmwd.com/open_records_request.html.

 

Public Relations

Public Relations and Water Conservation Manager requests, public speaking/presentation requests, water conservation outreach events, Water IQ program coordination, media opportunities, and Web site.

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-295-6440

Real Estate

Right-of-Way and Property Acquisition

 

E-mail: Send an e-mail to this department

 

Wylie Office

Fax Number: 972-295-6445

 

Bonham Office

312 North Main Street

Bonham, Texas 75418

Telephone Number: 903-640-1949

Fax Number: 903-640-1947

Solid Waste - Commercial Accounts

Establish an Account

Establish an account to dispose of solid waste materials at any of the solid waste facilities by completing an application in advance.

 

Commercial Solid Waste Application Instructions

  1. Application must be completed in full. Incomplete applications will not be submitted for approval.
  2. A clear copy of the driver license of the person signing the application must accompany the application.
  3. Payment is due in full within 30 days of the date invoiced by NTMWD.

 

Complete the form.

 

IMPORTANT: Save the form to your computer first, then attach the form and a pdf of the applicant's driver license to an email to: CommercialSolidWaste@ntmwd.com. Please allow up to two weeks for processing and approval.

 

This e‐mail address is not for communications regarding your account balance or billing. Please direct
all inquiries to Accounts Receivable at 972‐442‐5405.

 

Technical Services

This department is the source of technical support for the water, wastewater, and solid waste systems. This function includes mechanics, welders, electricians, and instrumentation personnel that maintain and repair equipment such as pumps, motors, electrical and instrumentation controls, vehicles and SCADA systems.

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-295-6439

Wastewater System

Contact this department with questions or comments regarding North Texas Municipal Water District wastewater operations.

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-295-6436

Water Treatment Plant

Wylie Water Treatment Plant

 

E-mail: Send an e-mail to this department

 

Fax Number: 972-295-6434