About Us

The North Texas Municipal Water District (NTMWD) provides vital wholesale water, wastewater, and solid waste management services to more than two million people who call North Texas their home. As a regional provider, we work in conjunction with our Member Cities and Customers to provide affordable, safe, and reliable high-quality essential services. We collaborate with the communities we serve on the design and operation of our systems. This regional partnership has reduced costs, facilitated access to water, wastewater, and solid waste services to communities large and small, and streamlined service delivery. We are committed to operating efficiently and responsibly, surpassing state and federal standards for water quality and environmental protection.

  • Regional Water System – our service area is comprised of 13 Member Cities and 34 Customer Cities and Utilities, serving about 2.3 million across a 2,200-square mile service area.
  • Regional Wastewater System – our regional wastewater services in 24 communities with a population of about 1.6 million residents.
  • Regional Solid Waste System – comprised of five Member Cities providing regional solid waste disposal services to approximately 980,000.

Our team of dedicated professionals works to:

  • Build, maintain, protect, store, and conserve regional water supplies.
  • Treat and deliver safe, reliable drinking water.
  • Collect, treat, and dispose of trash, sewage, and other waste.
  • Plan for future regional service needs.

Our Vision

Regional service through unity: meeting our region's needs today and tomorrow

Our Mission

Provide high-quality and dependable water, wastewater, and solid waste services in a cost-efficient manner.

Our Goals

  1. Service - Provide superior water, wastewater, and solid waste services today and tomorrow.
  2. Stewardship - Responsibly manage public resources to ensure responsiveness, effectiveness, and efficiency.
  3. Partnership - Actively collaborate with members, customers, partners, employees, and stakeholders.
  4. People - Build a talented, competent, and committed team.

Our Core Values - I Trust

Our core values are represented by terms that uniquely describe how we think of ourselves, what it means to work for NTMWD, and how we want others to think of us. These values define our culture. Our cities and customers depend on us to provide superior services, and to protect public health and the environment.

  • Integrity - We are honest, trustworthy, transparent and reliable in our words and our actions and accountable for what we say and do.
  • Trust - We are relied on to be effective, honest, open and consistent and to serve our customers’ best interests.
  • Respect - We treat our customers and each other with courtesy, kindness, and fairness.
  • Unity - We do what's best for our customers and the region - ALL-IN together.
  • Safety - We mitigate risks in our daily activities to minimize accidents and injuries, and protect our public health and environment; we take care of each other so we can fulfill our mission.
  • Teamwork - We cooperate and collaborate with each other, our customers and partners to meet our region's needs today and tomorrow.